Shipping policy
Processing Time
Orders are processed and shipped within 2-3 business days. Please note that during peak times or sales events, processing may take an additional 1-2 business days.
Shipping Rates and Delivery Estimates
We offer standard shipping on all orders, with rates calculated at checkout based on your location and package weight. Delivery times vary by destination:
- Domestic Orders: Typically arrive within 3-7 business days for metro areas. Allow an additional 5 days for rural or regional areas.
- International Orders: Delivery times range from 7-21 business days depending on the destination country.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package's progress.
Shipping Restrictions
We currently ship worldwide; however, customers are responsible for any customs fees, taxes, or duties incurred for international shipments. Please check with your local customs office for more information.
Damaged or Lost Packages
We take great care to ensure your order arrives safely. If your package is lost, damaged, or arrives in poor condition, please contact us within 7 days of delivery at [Your Contact Email]. Be sure to include your order number and photos of any damage for prompt assistance.
Questions?
For any shipping inquiries, feel free to email us at hello@sunshineskinco.com.au